TERMS & CONDITIONS AT THE WOOLLERY UK
Because We Care
We founded The Woollery with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our terms and conditions are detailed below.
How We Do It
FREE DELIVERY on UK orders over £25
We have a set rate of postage and packing for items purchased.
P&P will be £3.00, regardless of quantity ordered, if the total is less than £25.
Orders are normally dispatched between 2-5 days after payment has been received.
Please note we can only send items to the address that was completed at checkout. Please check that your email address and the postal address is completed correctly before submitting payment. We cannot be held responsible for items lost or delayed due to an incomplete or wrong address given.
International postage is at the current Royal Mail International Standard rate and is calculated by weight. Please contact us for details.
OUR RETURN POLICY
How It Works
You have the right to cancel your order within 14 days of receiving your goods. No reason is necessary for the withdrawal, which may be given in writing (an e-mail is recommended) or by returning the goods (at your risk). The goods must be in the original unused condition, unopened and in re-saleable condition. You must send the goods back to us at our contact address at your own cost and risk. We advise you to return any goods using a signed for service and to ensure the goods are adequately insured during any return journey. You must enclose your name, address and order number with the returned items. Any goods returned shall be at the customer’s expense plus a 10% surcharge and any goods sent in place will carry a delivery charge. This does not affect your statutory rights.
Goods returned due to our error will be returned at our expense.
If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We will issue a refund within 24 hours if goods are returned fit for resale.
Any discrepancies between goods ordered and goods received must be brought to the attention of firstname.lastname@example.org within 7 days of receiving the goods.
Quality of Service
Every effort will be made to provide our customers with a first rate service. If you have any problems please contact us and we will try our best to assist you.
PRIVACY AT THE WOOLERY UK
Your Data is Secure
The Woollery is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
The Woollery may change this policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.